A Mobile Phone Company from London had the challenge for our Testlead to replace their Service Centre applications by Salesforce Service Cloud. This was definitely not a ‘walk in the parc’, because besides the Salesforce Service Cloud implementation itself, the Salesforce apps Knowledge, Live Agent and Social Studio had to be implemented. And it was also needed to build a custom General Data Protection Regulation (GDPR)/Data Processing Agreement (DPA) check.
International trading house
An international trading house requested the documentation of acceptance criteria from our consultant for a document management system. The customer has chosen a ‘commercial of the shelf’ solution with a couple custom adjustments. With this application hard copy documents and digital documents can be stored and displayed in one system.